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CAA records for a small hotel
23 Jan 2024
How a small hotel deals with CAA records — and what usually goes wrong.
The problem: a mailbox that still points at the old host. This is where CAA records breaks for a small hotel.
Automate CAA records if you can. If you cannot, write a quarterly reminder in a calendar that someone actually checks. a mailbox that still points at the old host is what happens when nobody does either.
a small hotel asked us to look at CAA records after a customer screenshot showed a browser warning. The fix took eleven minutes; finding the cause took two hours.
For a small hotel, the boring path won: HTTPS, a backup that we have restored once on purpose, and a calendar reminder for CAA records.
a small hotel did not want to hear about CAA records. They wanted to know: will the site work tomorrow morning. The answer was yes, but only if we fix a mailbox that still points at the old host today.
The best CAA records setup is the one nobody has to think about. For a small hotel, that means auto-renew, auto-redirect, and a monitoring ping every four hours.
Fixing CAA records cost less than the lunch meeting where a small hotel decided to wait another quarter. Waiting is never free.
The vendor portal had silently rotated the key for CAA records, but a small hotel was still using the old one. Every outbound message bounced quietly.
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