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What a dental office needs to know about CAA records
23 Apr 2024
How a dental office deals with CAA records — and what usually goes wrong.
The problem: a mailbox that still points at the old host. This is where CAA records breaks for a dental office.
A form that collects data for a dental office should say where the message goes. Nine fields and a captcha on a quiet Tuesday will cost you the person who actually wanted to pay.
We once forgot to renew CAA records for a weekend project and it took down a page that a dental office linked to from a print flyer. We now set auto-renew on everything.
The vendor portal had silently rotated the key for CAA records, but a dental office was still using the old one. Every outbound message bounced quietly.
The most expensive outage for a dental office was not a hack — it was a mailbox that still points at the old host. Nobody attacked anything. The config just drifted.
The registrar dashboard crashed twice while we were fixing CAA records for a dental office. We filed a ticket; they replied four days later with a template answer.
When we onboard a dental office, the first thing we check is CAA records. It tells us more about the previous provider than any sales call.
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