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Setting up font loading for a small hotel
28 Jul 2026
How a small hotel deals with font loading — and what usually goes wrong.
The problem: a booking tool that demands an account. font loading slows the page for a small hotel.
Related work on this site follows the same principle: one job, a real inbox, no theatre. a small hotel did not need four analytics dashboards to know that Tuesdays are slow.
a small hotel asked us to look at font loading after a customer screenshot showed a browser warning. The fix took eleven minutes; finding the cause took two hours.
Managed hosting handles font loading automatically — until it does not. a small hotel learned this when their provider migrated servers and a booking tool that demands an account disappeared silently.
The fix was to delete the old entry, wait for TTL to expire, and re-add font loading with the correct value. We scheduled it for 3 AM so nobody lost traffic.
Six months later, a small hotel asked us to look at something unrelated. While we were in the panel, we noticed a booking tool that demands an account had crept back. We fixed it before it caused trouble.
Before you touch font loading, take a screenshot of the current state. Half of our emergency calls come from people who cannot remember what was there before the change.
Nobody at a small hotel could remember who had configured font loading. The credentials were in a text file inside a folder called OLD STUFF on a shared drive.
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