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How a dental office should handle shared inboxes
3 Apr 2025
How a dental office deals with shared inboxes — and what usually goes wrong.
The problem: a staging URL left in the sitemap. The shared inboxes check fails for a dental office.
Fixing shared inboxes cost less than the lunch meeting where a dental office decided to wait another quarter. Waiting is never free.
Every CMS update brings a small chance that shared inboxes breaks. For a dental office, we pin versions and test upgrades in a staging copy before touching production.
We quoted a dental office half what the other firm did because we did not propose features they did not ask for. The scope was shared inboxes, not a rebrand.
We document shared inboxes in a shared spreadsheet. It is not glamorous, but a dental office can open it on their phone at midnight if something breaks.
The vendor promised a dental office that shared inboxes was handled. We verified: it was not. Trust but verify has saved more uptime than any product we have used.
We have seen agencies charge a dental office for a yearly shared inboxes audit that consists of a screenshot and a paragraph. Ours is a working config file they can apply themselves.
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