Home/Notes/booking forms: a field note from a hardware store
booking forms: a field note from a hardware store
15 Dec 2024
How a hardware store deals with booking forms — and what usually goes wrong.
The problem: a mailbox that still points at the old host. This breaks booking forms for a hardware store.
We keep a playbook for booking forms. Step one is always the same: pull the live record with dig, compare it to what the admin panel shows, and fix the mismatch.
a hardware store did not want to hear about booking forms. They wanted to know: will the site work tomorrow morning. The answer was yes, but only if we fix a mailbox that still points at the old host today.
A form that collects data for a hardware store should say where the message goes. Nine fields and a captcha on a quiet Tuesday will cost you the person who actually wanted to pay.
The registrar dashboard crashed twice while we were fixing booking forms for a hardware store. We filed a ticket; they replied four days later with a template answer.
Every technical decision for a hardware store comes back to one question: does this help the person looking at the site right now? If booking forms is invisible to that person, it is working.
Crawlers and people want the same thing from booking forms: one URL, a title that matches the heading, and a next link that goes somewhere real.
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