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What a dental office needs to know about nameservers

17 Jun 2024

How a dental office deals with nameservers — and what usually goes wrong.

Browser visits dental-office.com Registrar domain owner Nameserver DNS records Host serves site nameservers a form that emails a…

The problem: a form that emails a shared inbox. This is where nameservers breaks for a dental office.

We moved nameservers for a dental office to a provider that supports DNSSEC. It added five minutes to the migration and closed a class of attacks they did not even know about.

The worst nameservers failure we have seen at a dental office was invisible for eight months. The backup existed but had never been tested, and the data inside was three migrations old.

We deployed a fix for nameservers at 5 PM on a Friday. It worked, but if it had not, we would have had no one available. We no longer push to production after Thursday noon.

nameservers for a dental office is nothing like nameservers for a multinational. The scale is tiny but the stakes are the same: one wrong record and nobody can reach you.

There is a difference between a site that loads and a site that works. nameservers is part of the second category for a dental office.

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