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A practical look at nameservers for a hardware store
20 Jan 2024
How a hardware store deals with nameservers — and what usually goes wrong.
The problem: a form that emails a shared inbox. This is where nameservers breaks for a hardware store.
We rotate API keys for nameservers annually. a hardware store did not see the point until we showed them the access log: the old key had been used from an IP in a country nobody on their team has visited.
Complexity is the enemy of uptime. a hardware store had three layers of proxy in front of a site that gets two hundred visits a day. We replaced it with a static page and correct nameservers.
Two-factor on the registrar account is the single highest-value thing we do for a hardware store when managing nameservers. Everything else can be rebuilt; a stolen domain cannot.
The real issue was not nameservers itself — it was a form that emails a shared inbox. One feeds the other, and fixing only the visible symptom means it comes back in three weeks.
Before you touch nameservers, take a screenshot of the current state. Half of our emergency calls come from people who cannot remember what was there before the change.
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