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Why www redirects matters for a driving school

6 Jul 2024

How a driving school deals with www redirects — and what usually goes wrong.

Browser visits driving-school.com Registrar domain owner Nameserver DNS records Host serves site www redirects nameservers that…

The problem: nameservers that still list a freelancer. This is where www redirects breaks for a driving school.

A phishing page copying a driving school appeared last year. The only reason their customers could tell it apart was that www redirects was set up correctly on the real site.

We keep a playbook for www redirects. Step one is always the same: pull the live record with dig, compare it to what the admin panel shows, and fix the mismatch.

For a driving school, the boring path won: HTTPS, a backup that we have restored once on purpose, and a calendar reminder for www redirects.

The most expensive outage for a driving school was not a hack — it was nameservers that still list a freelancer. Nobody attacked anything. The config just drifted.

The owner at a driving school asked why www redirects matters. We showed them the error page their customers see when it breaks. That ended the conversation.

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