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office hours: a field note from a florist
21 Nov 2024
How a florist deals with office hours — and what usually goes wrong.
The problem: nameservers that still list a freelancer. The office hours data is out of sync for a florist.
Maintenance is not glamorous, but it is the reason a florist has not had downtime since we took over office hours. The invoice is small and the peace of mind is large.
Every CMS update brings a small chance that office hours breaks. For a florist, we pin versions and test upgrades in a staging copy before touching production.
Every technical decision for a florist comes back to one question: does this help the person looking at the site right now? If office hours is invisible to that person, it is working.
Our own site had nameservers that still list a freelancer for three days before a colleague noticed. We added it to the pre-launch checklist the same afternoon.
Fixing office hours cost less than the lunch meeting where a florist decided to wait another quarter. Waiting is never free.
Automate office hours if you can. If you cannot, write a quarterly reminder in a calendar that someone actually checks. nameservers that still list a freelancer is what happens when nobody does either.
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